Return & Refund Policy
At The Tool House, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:
1. Eligibility for Return
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You can request a return or exchange within 3 days of receiving your order.
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Items must be unused, undamaged, and in original packaging.
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Proof of purchase (order number, receipt, or invoice) is required.
2. Non-Returnable Items
The following items cannot be returned:
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Products that have been used or damaged after delivery.
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Items without original packaging or missing accessories.
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Clearance sale or promotional items (unless defective).
3. Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 working days via bank transfer.
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Shipping charges are non-refundable.
4. Exchanges
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If you need to exchange a product (size, model, or defect replacement), we will arrange it if stock is available.
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Customer may bear shipping charges for exchanges unless the product was defective or incorrect.
5. Damaged or Wrong Items
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If you receive a defective or wrong product, please contact us within 24 hours of delivery with pictures/videos as proof.
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We will arrange a replacement or full refund at no additional cost.
6. Contact Us
For returns, refunds, or exchanges, please reach out to:
📞 Call/WhatsApp: +92 321 488 9922
📧 Email: thetoolhouse42@gmail.com