Terms & Conditions

Welcome to The Tool House (thetoolhouse.pk). By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • The Tool House is an online platform providing hardware, tools, and accessories.

  • By using this website, you agree to comply with our policies, including the Privacy Policy, Shipping Policy, and Return & Refund Policy.

  • We reserve the right to update these Terms & Conditions at any time without prior notice.

2. Orders & Payments

  • All prices listed on the website are in Pakistani Rupees (PKR).

  • Payment methods include Cash on Delivery (COD) and Bank Transfer (if offered).

  • Orders may be canceled if payment is not completed (in case of prepaid).

3. Product Availability & Accuracy

  • We strive to ensure all product information is accurate. However, errors in pricing, descriptions, or availability may occur.

  • The Tool House reserves the right to correct any errors and cancel orders if necessary.

  • Product images are for illustration purposes only; actual products may vary slightly.

4. Shipping & Delivery

  • Delivery is handled through trusted courier services across Pakistan.

  • Estimated delivery time is 2–5 working days, depending on your location.

  • The Tool House is not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns & Refunds

  • Returns, exchanges, and refunds are subject to our Return & Refund Policy.

  • Customers are responsible for ensuring returned items meet the eligibility requirements.

6. Limitation of Liability

  • The Tool House is not responsible for damages caused by misuse, mishandling, or improper installation of products.

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

7. Customer Responsibilities

  • Customers must provide accurate information (name, address, phone number) when placing orders.

  • Misuse of our website, fraudulent activity, or attempts to harm our business operations will lead to account suspension and legal action if necessary.

8. Governing Law

  • These Terms & Conditions are governed by the laws of Pakistan.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

9. Contact Us

For any questions regarding these Terms & Conditions, you can reach us at:

📞 Call/WhatsApp: +92 321 488 9922
📧 Email: thetoolhouse42@gmail.com